Hi!
I am trying to process 1099s. My company uses Sage 500 (Version 8.00.0) and Aatrix for e-filing. When I try to start the process I get the following error message:
When I check the folders, the Aatrix software is installed. I tried to speaking to Sage Support, but I didn't get anywhere with this. All they sent was this email to me:
"Good afternoon. Thank you for taking my call today for this issue on 1099 processing.
As discussed, it doesn’t make sense why the DB has no minimum PU if 1099 was processed in this system last year.
To check this, please ask your IT to run this SQL query for us to determine the actual status of your DB.
- select * from tsmDBHistory order by EventEndTime desc
NOTE: You really need your IT to install applications in your AWS hosted DB.
Procedure.
- Upgrade Sage 500 with PU 7 or higher. From v8.00.00 to v8.00.7 or higher
Both Server and client
- Make sure you have 1099 Tax Update for TY 2021 and 2022 for Sage version 2019
If none based on sql query at table tsmDBHistory, please install it.
- Install the 1099 Tax Update for TY 2024 for Sage 2019 (Server and Client)
- Install the Tax Form Service. This should be the last one.
I am absolutely lost on this. Any help is appreciated.